Refund and Returns Policy
Effective Date: April 3, 2025
Thank you for shopping with How to Breast Pump (“we,” “our,” or “us”). Your satisfaction is important to us, and we strive to ensure a positive experience with every purchase. This Return & Refund Policy outlines the terms under which we accept returns, exchanges, and refund requests.
1. Digital Products (eBooks, Courses, Printables, Downloads)
Due to the nature of digital content, all sales of digital products are final and non-refundable.
Please ensure you’ve reviewed the product details carefully before making a purchase. If you experience any technical issues accessing your digital product, contact us at [Insert email] and we will work quickly to resolve the issue.
Exceptions may apply on a case-by-case basis and are at our sole discretion. If you believe you have a valid concern, please contact us within 7 days of purchase.
2. Physical Products (If Applicable)
If you purchased a physical item (such as breast pump accessories or merchandise), you may be eligible for a return or exchange under the conditions below:
Eligibility:
- Item must be unused, unopened, and in its original packaging
- Return must be initiated within 30 days of delivery
- Proof of purchase is required
Non-Returnable Items:
- Used or opened personal care items (for hygienic reasons)
- Sale or clearance items
- Gift cards
Return Shipping:
- Customers are responsible for return shipping costs unless the product arrived damaged or we made an error in your order
- Please use a trackable shipping method for returns. We are not responsible for lost or undelivered return shipments
Refunds:
- Once we receive and inspect the item, a refund will be issued to your original method of payment within 7–10 business days
- Shipping charges are non-refundable
3. Damaged or Incorrect Orders
If you receive a defective or incorrect item, please contact us at [Insert email] within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photo(s) of the product and packaging
We will either send a replacement or issue a full refund, depending on the situation.
4. Subscriptions & Memberships
For monthly or annual subscription services, you may cancel your subscription at any time. Access will remain active through the end of the current billing cycle.
Refunds for unused subscription periods are not automatically granted, but we will review refund requests made within 7 days of the initial charge.
5. Contact Us
To start a return, request a refund, or ask questions, please reach out to us:
Email: support@hotobreastpump.com
Mailing Address:
Please include your order number, full name, and reason for your request to help us assist you efficiently.